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I didn't actually meet Jim but he responded to my text message, agreed a time to visit to do the work, gave me price estimates, did the work and called me to explain what he'd done and the total cost. ...
James is quick, polite and showed up with all the replacement parts needed. Responsive and straightforward.
Jim arrived within an hour of my call. Fixed my taps & is coming back to fit a new shower. I was very impressed with him.